FAQ


Is everything included?

Yes. Every rental includes everything you need for one price...with free shipping! Camera, sequin backdrop with support system, props, and touchscreen tablet are all included for $249 (digital), or $299 for the printer option with 100 prints!

Can we get digital copies of the photos?

Yes.  After your event, all of the photos are uploaded into an on-line album for you to enjoy.  You will have every photo from your event to print or share!

If my event is on Saturday, when do I return the booth?

Returns are always the next business day. If you have an event on Saturday, the booth is due for return to UPS on Monday.  We make it easy - simply put the enclosed return label on the case and drop off at the nearest UPS location!

Is it difficult to set up the photo booth?

No. The equipment is easy to set up, and should take just a few minutes. No tools or experience required! Additionally, the photo booth software is designed to be very user friendly and does not require an attendant!

The Printer Photo Booth does require more paper and ink periodically. We provide the supplies and it is easy to do. We recommend appointing someone to check it every hour or so.

Are prints included?

If you want physical printouts for your guests, choose the Printing Photo Booth option. That includes a compact photo printer, and paper and ink for 100 prints (200 photo strips) - generally enough for a 4 hour event. Extra prints are available for an additional $62 per 100.

If you prefer for your guests to recieve photos by text or email instead of printing, we have a Digital Photo Booth option, for $249. Please note that the photo booth cannot do both options at once - it connects to either a printer or a wifi network, but not both at the same time.

Are props included?

Yes. Each order includes one set of brand new paper props for you and your guests to enjoy.  Themed props are available to replace your standard props at no extra charge!  Many clients also add additional props on their own to customize the photo booth to their specific event.  

How do the guests receive their photos?

With the Printer option, photo strips print automatically after each session. Need more? Simply continue the fun... the booth will allow multiple sessions so everyone gets in on the action! You'll get digital copies too. After your event, you will receive a link to an album with every photo taken during the event.

If you order the Digital Photo Booth, guests receive their photos and photo strips via text and email instead of printing.  (Note, you must have a wifi network available for real-time photo sharing.)  As the host, you’ll also receive a digital album with all of the photos from your event!

What happens if I damage the equipment?

The equipment is designed to take a beating and remain functional. It is rare that the equipment will be damaged beyond repair. However, in the unlikely event that the client does damage the equipment beyond repair, the client will be charged a replacement cost fee. The replacement cost fee schedule is listed in Appendix A under the Terms and Conditions which are provided under the Book Now tab.

What if I am late returning the equipment?

The booth is due for return the next business day after your event.  We make it very easy -- simply apply the attached return label to the case and drop off at the nearest UPS store.  If you know that you will not be able to return the booth on time, please call our office to discuss.  A late fee of $100 is assessed per day if the equipment is not returned on time without permission. More details are available under the Terms and Conditions which are provided under the Book Now tab.

Does the photo booth require internet?

Our Digital Photo Booth option requires a wifi connection to send instant email and texts. (If wifi is interrupted, the photo booth will retain all photos and send when a network connection is re-established.)

Printer Photo Booths do not require internet. Simply turn on the equipment, and within seconds the booth is ready to go! The printer connects wirelessly to the camera, and does not require any external networks.

What if there is a problem?

Problems with the photo booth equipment and software are rare. However, if something does go wrong, we are prepared and here to help. Our Technical Support team is available and can resolve nearly any potential issue.  We do encourage you to set up in advance of your event to ensure everything is perfect before the event starts.

How do I pay?

Once you decide to place your order, you will be prompted to enter your event date, shipping address, and payment. Payment in full is required to complete your order given the low pricing. Our website allows you to make the payment quickly and easily.

Is the shipping case heavy?

The shipping case weighs 36 pounds and has a handle and wheels, so it is easy to transport. However, if you are traveling to your venue, shipping directly there may be your most convenient option.

Is the printer easy to reload?

Yes. It is very quick and easy to reload the printer. It takes about 15 seconds or less to reload the printer. Each order comes with enough paper and ink for 100 prints which makes 200 photo strips. This is usually enough to cover a 4 hour event. If additional prints are required, you can add another 100 prints for $62 at checkout.

Can the photo booth print AND text/email at the same time?

Unfortunately, the photo booth can only maintain a single network connection -- either to a printer OR wifi. If you choose the printer option, guests will automatically receive printouts, and will not be presented with the option to receive photos by text or email.

Does the booth work in poor lighting conditions?

Yes it does, as the camera unit has a bright continuous video light.  However, the lighting in your venue is a factor to consider.  In dark environments, we recommend bringing additional lighting to ensure your subjects are well lit.  The exposure is also adjustable on the photo booth screen, which also helps in low-light conditions.

Should I provide the date of my actual event or the date I would like it delivered?

Provide the date of your actual event. Our system will automatically configure the shipping for arrival 1-2 days before your event date. For example, if your event is on a Saturday our system will schedule the booth for delivery on Thursday/Friday. This provides buffer time should there happen to be any issues with shipping, and gives you time to set up and get familiar with the booth assuming it does arrive early. 

What is your cancellation policy?

To help ensure accuracy of available inventory, all sales are final once placed. However, we do understand that unplanned circumstances can arise.

If the date of the event and/or shipping details change we can modify the order at no additional charge. Also, we can hold a reservation for up to a year past the original event date selected to allow you to reschedule or utilize the booth rental at a different event.

Cancellation requests that are more than 90 days before the event date are offered a 1/2 refund of the total price received. Cancellation requests less than 90 days before the event date are not offered a refund.