FAQ


Is everything included?

Yes. Every rental includes everything you need for one price...with free shipping! Props, printing of photo strips, backdrop, camera, backdrop support system, and touchscreen tablet are all included for $289.99. How great is that?

What if there is a problem?

Our setup is specifically designed in a way that makes issues extremely rare. However, if there is an issue, or if you just have a question, we are prepared! Our Technical Support staff is available 24/7 at 1-800-674-8758. We are here and ready to help!

Can we upload all the photos?

Yes. After your event is over simply plug in the included USB cable to the tablet and attach it to your personal computer. The process is very easy and takes only a few minutes to upload all the photos from your event.

If my event is on Saturday, when do I return the booth?

Returns are always the next business day. If you have an event on Saturday, you would be expected to return the booth on Monday either by UPS pickup, or drop off at a UPS location if pickup is unavailable.

Is it difficult to set up the photo booth?

No. The equipment is extremely easy to set up. No tools or experience required! Additionally, the photo booth software is designed to be very user friendly. The days when a booth attendant were needed are gone! Run the booth yourself and save hundreds! We give you everything you'll need all in one place.

Are prints included?

Yes. Each order includes enough prints to easily cover a 4-5 hour event. The booth is delivered with enough paper and ink to print 100 times which makes 200 photo strips. Usually this is all you will ever need. If more prints are desired, an extra 100 prints can be added for an additional $60.

Are props included?

Yes. Each order includes enough props to have a blast at your event. Many clients also add additional props on their own to customize the photo booth to their specific event. If you have a specific desire, let us know...we can usually accommodate.

How do the guests receive their photos?

Two photo strips print automatically after each session. Need more? Simply continue the fun... the booth will allow multiple sessions so everyone gets in on the action! After the event, simply upload all your images from the tablet to your personal computer using the included USB cable. Its that simple!

What happens if I damage the equipment?

The equipment is designed to take a beating and remain functional. It is rare that the equipment will be damaged beyond repair. However, in the unlikely event that the client does damage the equipment beyond repair, the client will be charged a replacement cost fee. The replacement cost fee schedule is listed in Appendix A under the Terms and Conditions which are provided under the Book Now tab.

What if I am late returning the equipment?

The process is designed to allow simple and easy delivery and returns. UPS will deliver the order to your door with pickup already scheduled for the next business day following your event. After your event is over simply repack the items into the shipping case and set outside the same door your package was delivered to. If pickup is unavailable in your area, simply drop off at the nearest UPS location to your address. A late fee of $100 is charged per day if the equipment is not returned. More details are available under the Terms and Conditions which are provided under the Book Now tab.

Does the photo booth require internet?

No. The photo booth software and printer are designed to work without internet. Simply turn on the equipment, and within seconds the booth is ready to go! The printer creates its own network for wireless printing. 

What if there is a problem?

Problems with the photo booth equipment and software are extremely rare. The equipment and software are designed to be simple, easy, and don't allow much room for problems to occur. In the unlikely event that a problem does occur, we are prepared! We give you all the tools necessary to resolve the issue quickly and easily. Instructions are provided within the shipping case, our chat option is available for questions, and our technical support phone number is included in the shipping case if needed.

How do I pay?

Once you decide to place your order, you will be prompted to enter your event date, shipping address, and payment. Payment in full is required to complete your order given the low pricing. Our website allows you to make the payment quickly and easily.

Is the shipping case heavy?

No. The total weight of the shipping case is about 36 lbs. The shipping case has wheels, is easy to transport, and doesn't take up a lot of space.

Are digital images available?

Yes. During the event the booth will automatically print the photo strips for you and the guests to enjoy. This is usually the most popular desire. After the event is over, you can download all the digital images for email and social media sharing. 

Is the printer easy to reload?

Yes. It is very quick and easy to reload the printer. It takes about 15 seconds or less to reload the printer. Each order comes with enough paper and ink for 100 prints which makes 200 photo strips. This is usually enough to cover a 4-5 hour event. If additional prints are required, you can add another 100 prints for $60 at checkout.

Does the booth work in poor lighting conditions?

Yes. We designed our equipment to work under almost any condition. Our continuous video light is extremely powerful and works well in nearly any environment. As opposed to a flash, our continuous video light helps make great pictures and allows all your guests to see the people in the photo booth live. It’s sure to take your party to the next level! 

Should I provide the date of my actual event or the date I would like it delivered?

Provide the date of your actual event. Our system will automatically configure the shipping to ensure the booth arrives 1-2 days before your event date. For example, if your event is on a Saturday our system will ensure the booth is delivered on Thursday/Friday to allow time to play with, and become familiar with, the booth. 

What is your cancellation policy?

To help ensure accuracy of available inventory, all sales are final once placed. However, we do understand that unplanned circumstances can arise. Cancellation requests that are more than 90 days before the event date are offered a 1/2 refund of the total price received. Cancellation requests less than 90 days before the event date are not offered a refund.

If the date of the event and/or shipping details change we can modify the order at no additional charge. Also, we can hold a reservation for up to a year past the original event date selected to allow the customer to reschedule or utilize the booth rental at a different event.